Managing Support Tickets

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To manage support tickets, go to the Manage > Support Tickets to open the Support Tickets panel..

Creating support tickets

To create a support ticket, click the “+” button in the top bar of the Support Tickets panel. The New Support Ticket dialog will open.

Select the App you are having an issue with, enter a short Summary of the issue, and then provide a detailed Description of the issue.

Click Create to submit the ticket.

Checking support tickets

To view a support ticket or add updates, click the Ticket ID in the Support Tickets panel. This opens the Ticket Details panel.

In the Ticket Details panel, you can:

• View the current status of the ticket
• Read and add comments
• Add attachments
• Mark the ticket as Solved when the issue is resolved